Frequently Asked Questions

Q

What areas do you deliver to?

A

We provide curbside pick-up and offer Island wide delivery service.

Q

What are your operating hours?

A

Our standard operating hours are 8 AM to 6 PM, Monday to Saturday. Special requests outside these hours can be accommodated upon prior arrangement.

Q

Can I send items of any size?

A

Yes, we specialize in air and sea freight. We can handle larger items such as stoves, refrigerators and oversized boxes, which can be sent to our warehouse.

Q

How long does it take for my package to arrive in Jamaica?

A

Shipment to Jamaica are scheduled (3x) weekly on Mondays, Wednesday and Thursdays. Packages are generally available for pick up 2-3 days after arrival in Jamaica.

Q

Can I track my shipment?

A

Yes, we provide real-time tracking, allowing you to monitor your shipment’s progress from pickup to delivery.

Q

What payment methods do you accept?

A

We accept cash, credit/debit cards, as well as online payment options for your convenience.

Q

Do you offer return services?

A

Yes, we provide hassle-free return services. Simply contact us to schedule the pickup and we’ll handle the rest.

Q

How can I contact customer support?

A

You can reach us via phone, email, or through the live chat feature on our website or App. Our dedicated team is always ready to assist you.